Cash Team Lead

Description of Responsibilities
The Cash Team Lead is responsible for posting, processing and balancing activities related to third party remittances and all forms of payments received from patients. The representative will additionally post refunds, and work with payors to resolve credit issues, as well as act as a leader to other team members. The Cash Applications Team Lead reports to the Cash Applications Supervisor.

Reporting Relationship 
Cash Applications Supervisor
FLSA Status:  Non-Exempt
Responsibilities
Liaise appropriately with supervisor to communicate all obstacles, regulatory challenges and system deficiencies that the team faces.
Perform “special projects” per supervisor requests.
Maintain a clear understanding and working knowledge of all information systems required for job scope in order to best be equipped to consistently recognize and troubleshoot problems; assist other team members as necessary.
Adhere to Aveanna organizational policies and procedures for relevant location and job scope; ensure teams members are maintaining protocols as well.
Develop “super user” capabilities in Aveanna applications and all other related information systems, tools, technologies, and processes; assist other employees as needed to ensure all tools are fully utilized to create an efficient and effective department.
Identify trends in payment posting and/or payment errors and communicate findings to management.
Assist team in posting, processing, and balancing all third party payments appropriately in patient accounting system.
Research credit balances on patient accounts.
Oversee and verify appropriate posting corrections.
Ensure that refunds are posted appropriately in patient accounting system.
Work closely with payors throughout the refund and credit issue resolution processes.
Verify accuracy in reconciling bank deposits with remittance and payment files.
Maintain knowledge of insurance payments and rejection/denial processing; communicate with team to ensure all are aware of any new processing practices.
Manage credit balance/refund worklists to department standards and performance expectations.
Verify complete, accurate, and timely account notation and documentation in the Revenue Cycle system, including adjudication and denial processing.
Ensure team maintains a daily focus on attaining productivity standards, recommending new approaches for enhancing performance and productivity when appropriate; assist management with the coordination of daily Cash Application operations.
Strive for positive patient experience.
Complete and/or attend mandatory training and education sessions within approved organizational guidelines and timeframes.
Other miscellaneous duties as assigned.
Minimum Qualifications 
High School diploma or GED.
At least one (1) years of related healthcare Revenue Cycle experience, preferably within Cash Applications.
Clear understanding of the impact payment applications and refund/credit processing has on Revenue Cycle operations and financial performance.
Excellent written, verbal communication and interpersonal skills.
Ability to prioritize and manage multiple tasks simultaneously, and to effectively anticipate and respond to issues as needed in a dynamic work environment.
Dedication to treating both internal and external constituents as clients and customers, maintaining a flexible customer service approach and orientation that emphasizes service satisfaction and quality.
A demonstrated ability to use PC based office productivity tools (e.g. Microsoft Outlook, Microsoft Excel) as necessary; general computer skills necessary to work effectively in an office environment.

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As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.

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