Clinical/Employee Incident Administrator

Position Overview
Responsible for performing the administrative tasks necessary to support patient and employee incident reporting process for the Legal/Risk Management Department. As a Clinical Employee Incident Administrator, you will oversee and support the patient/employee incident reporting process for the Legal and Risk Management Department. This position will work closely with cross-functional teams to ensure incidents are reported promptly,  addressed promptly, effectively, and in accordance with established procedures. The ideal candidate will possess excellent communication skills at all levels of the organization, strong project management, and a keen attention to detail.

Essential Job Functions
Lead the coordination and resolution of clinical and employee incidents, ensuring timely response and resolution.
Serve as the primary point of contact for incident escalation, triage, and communication while coordinating efforts between technical teams, management, and stakeholders to mitigate impact and restore services.
Assist internal and external legal counsel with case management tasks, including organizing and maintaining case files, tracking deadlines, and providing historical documentation related to the incident.
Maintain detailed records of incidents, including their nature, impact, resolution, actions taken, and lessons learned, to facilitate post-incident analysis and continuous improvement.
Strong written and verbal communication skills, with the ability to draft clear and concise legal documents and communicate effectively with external stakeholders and colleagues.
Provide regular updates and status reports to stakeholders, management, and relevant teams throughout the incident lifecycle, ensuring transparency and alignment on response efforts.
Develop and deliver training sessions, webinars, and documentation to educate staff on incident management best practices, procedures, and protocols.
Assist with reviewing and inputting incident information into the organization’s incident tracking platform.
As required, report patient event reports to Insurance Brokers, Third-Party Administrators, and Insurance Carriers.
Provides miscellaneous project and administrative support to the Risk Management Team.
All other office support and administrative responsibilities as assigned.

Requirements
Proven experience in incident management, preferably in a healthcare environment.
Ability to remain calm and composed under pressure, effectively managing stressful situations and competing priorities.
Ability to maintain confidentiality and handle sensitive information with professionalism and discretion.

Preferences
A bachelor’s degree from an accredited college or university is preferred.
Experience in Healthcare and Risk Management is strongly preferred.
Previous experience working as a paralegal or in a legal support role is preferred.
A clinical background or other relevant healthcare professional license is preferred.
Certification in healthcare quality, patient safety, or risk management (e.g., Certified Professional in Healthcare Quality, Certified Professional in Patient Safety) is preferred.
Proficiency in using electronic health record (EHR) systems and incident reporting software.
Knowledge or experience with Origami Risk Management (RMIS) systems.
Knowledge or experience with the following EHR platforms: HomeCare HomeBase, GLS/HealthTrust, BrightTree

Other Skills/Abilities
Must be able to adhere to confidentiality standards and professional boundaries.
Quick thinking and astute decision-making skills.
Attention to detail.
Time Management
Effective problem-solving and conflict resolution
Excellent organization and communication skills
Ability to remain calm and professional in stressful situations.
Strong commitment to excellence.
Ability to train.
Leadership skills

Physical Demands
Must be able to speak, write, read, and understand English.
Occasional lifting, carrying, pushing, and pulling of 25 pounds.
Prolonged sitting, walking, standing, bending, kneeling, reaching, twisting.
Must be able to sit and climb stairs.
Must have visual and hearing acuity.
Must have a strong sense of smell and touch.

Environment
Performs duties in an office environment during agency operating hours.
Must be able to function in a wide variety of environments that may involve exposure to allergens and other conditions.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Vaccination Requirements
As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.
 

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Aveanna does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with Aveanna.

As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.

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