Operations Manager - Onboarding/Employee Records Support

Position Overview
The Operations Manager is a management oriented individual who is responsible for the internal operations of the office. Responsible for maintaining appropriate Human Resources processes and management of Operations Specialist and Operations Clerks.

Personnel Activities:
o Participates in location recruiting activities, including identifying, scheduling and interviewing potential candidates

o Assist with caregiver onboarding activities; may be asked to assist with recruiting activities
o Ensures all caregiver personnel files are secure, accurate and complete
o Verification and maintenance of caregiver credentials (licenses and certifications)
o Creating and providing monthly evaluation and skills report to Director(s)
o Coordinate with Corporate Risk Management and Leave of Absence Specialists on all worker compensation claims and return to work coordination activities
o Coordinate with People Services on all unemployment claims
o Be primary point of contact for caregiver questions relating to company benefits, policies, procedures, education

Caregiver Coordination Activities:
o Establish and maintain an orientation schedule for caregiver staff
o Maintain accurate and up to date contact list of all active caregivers, including mailing log
o Review and confirm weekly schedules according to branch location guidelines
o Mail monthly schedule to patient’s home each month according to branch location guidelines

Office Support Activities:
o Scanning and/or filing of documentation and records
o Assist in answering of incoming calls and ensuring accurate messages are taken and given to the appropriate staff member
o Mail distribution to appropriate staff member or department
o Process invoices according to branch location guidelines
o Office supply orders
o Preform special projects as needed

Requirements
• High school diploma or GED

•  Proficient typing skills
  • Proficient Microsoft Office skills
  
  Preferences
  • Previous Human Resources experience

• College Degree preferred
• Private duty, home care or health care company experience
• Advanced Microsoft Excel skills
• Two (2) years general office experience

Other Skills/Abilities
• Must maintain company and employee confidentiality at all times
• Must maintain professional boundaries at all times
• Ability to remain calm and professional in stressful situations
• Attention to detail
• Time Management
• Effective problem-solving and conflict resolution

As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.

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