Knowledge Leader (REMOTE)

Aveanna Healthcare is the largest provider of home care to thousands of patients and families, and we are looking for caring, compassionate people who are driven to fulfill our mission to revolutionize the way pediatric healthcare is delivered, one patient at a time.

At Aveanna, every employee plays an important role in bringing our mission to life. The ongoing growth and success of Aveanna Healthcare remain dependent on our continued ability to consistently deliver compassionate, committed care for medically fragile patients. We are looking for talented and committed individuals in search of a rewarding career with a company that values Compassion, Integrity, Accountability, Trust, Innovation, Compliance, and Fun.

Position Overview

The AMS Knowledgebase, deemed the single source of truth, is an accurate and reliable resource for all Aveanna Medical  Solutions team members to quickly reference the information they need to perform their role. The Knowledgebase Specialist will be responsible for ensuring the accuracy, relevance, and usefulness of the AMS Knowledgebase at all times. The Knowledgebase Specialist will play a vital role in delivering our organization’s shared knowledge by developing clear, engaging and useful knowledge articles.   

The Knowledgebase Specialist will work from technical documentation, product information, training materials, discussions with subject matter experts, and other sources to identify essential information, develop the proper presentation of that information, and write the content. The Knowledgebase Specialist will, in collaboration with our Knowledge Management Team, corporate partners and/or vendors, ensure that the AMS Knowledgebase site remains fully operational and aligned with current business needs and internal marketing standards.  

The starting pay for our Knowledge Leader is $50,000 per year. In addition to compensation, our full-time employees are eligbile to receive the following competitive benefit package including: Health, Dental, Vision, Life and many other options, 401(k) Savings Plan with Employer Match, Employee Stock Purchase Plan, and 100% Remote Opportunity!

Essential Job Function

• Ensure accuracy, relevance, and usefulness of the AMS Knowledgebase at all times.   

• Serve as the AMS Knowledgebase subject matter expert and the primary resource for any Knowledgebase related questions.  
• Manage all Knowledgebase requests, suggestions, and updates, utilizing project management skills.  
• Carry out the approval process required prior to publishing content on the AMS Knowledgebase.   
• Ensure all content follows a unified format and language that aligns with our internal marketing standards.   
• Identify new content needs based on policy, procedure, and process changes as well as current business needs.  

• Create eLearning content related to processes, payor knowledge and standards in the AMS Knowledgebase. 
• Facilitate virtual training on AMS Knowledgebase navigation and article content. 
• Maintain content by removing deprecated content, revising outdated articles and identifying missing content.  
• Track and report on data related to the AMS Knowledgebase content to make data driven decisions on topics.  
• Recognize trends and react to internal feedback to adjust development methods to develop new content strategies and better serve the needs of the organization and our team members.  

• Help to drive adoption of the AMS Knowledgebase by measuring and acting on ratings and usage trends.  
• Be a vocal advocate for improving our team member’s experiences.  
• Work in a fast-paced environment where requirements and priorities may change.  
• Participate in department meetings and advocate for the use of the AMS knowledgebase when appropriate   
• Support the Aveanna mission and culture by demonstrating our core values; compassion, team integrity, accountability, trust, Inclusion, compliance and fun.  

• Adhere to the Aveanna Compliance Program, including following all regulatory, Aveanna and accrediting agency policy requirements.  
• Maintain the skills and qualifications necessary to provide or support quality care, including attendance at company-wide educational programs.   
• Responsible for submitting accurate time and attendance records and following proper procedures for reporting and making corrections to attendance records.    

• Responsible for harmonious interactions with coworkers and customers, including patients, medical office staff, vendors and the general public.   

• Upon employment, all employees are required to fully comply with Company’s policies and procedures.   

The above statements are intended to describe the general nature and level of work being performed.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees in this position.   

Requirements
• Minimum Education: Bachelor’s Degree in Business, Human Resources, Instructional Design or related field.
• Preferred Education: Bachelor’s Degree in Learning & Development, Communications or related field
• Minimum Experience: 2 years in corporate training or onboarding, 2+ years’ content writing and 1+ content development  
• Preferred Experience: 3-5 years’ corporate Learning and Development, 3+ years’ content writing and content development in the healthcare industry 

Other Skills/Abilities

• Proficient in Microsoft suite of products including Outlook, Word and Excel.

• Strong critical thinking and problem solving skills.

• Must possess a strong sense of urgency and attention to detail.

• Excellent written and verbal communication skills.

• Proven ability to work independently at times and within a team.

• Ability to adapt to change.

• Demonstrated ability to prioritize multiple tasks to meet deadlines.

• Demonstrated ability to interact in a collaborative manner with other departments and teams.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Vaccination Requirements
As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.

Equal Employment Opportunity and Affirmative Action: Aveanna provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Aveanna complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.

Notice for Job Applicants Residing in California