Training Manager

Aveanna Healthcare is the largest provider of home care to thousands of patients and families, and we are looking for caring, compassionate people who are driven to fulfill our mission to revolutionize the way pediatric healthcare is delivered, one patient at a time.

At Aveanna, every employee plays an important role in bringing our mission to life. The ongoing growth and success of Aveanna Healthcare remain dependent on our continued ability to consistently deliver compassionate, committed care for medically fragile patients. We are looking for talented and committed individuals in search of a rewarding career with a company that values Compassion, Integrity, Accountability, Trust, Innovation, Compliance, and Fun.

Position Overview

The Knowledge Manager is responsible for developing and maintaining a training program that will ensure that employees have the necessary training and resources required to effectively function in their roles. The Manager will plan, organize and direct the activities related to Quality Assurance and the Success Coach Program to identify and address systemic issues and performance improvement opportunities using visual management, processes mapping and adherence and other performance measurement tools. The Knowledge Manager is also responsible for the development and implementation of related programs to maximize efficiencies of staff and ensure quality goals are achieved.

The starting pay for our Knowledge Manager is $70,000 per year. In addition to compensation, our full-time employees are eligbile to receive the following competitive benefit package including: Health, Dental, Vision, Life and many other options, 401(k) Savings Plan with Employer Match, Employee Stock Purchase Plan, and 100% Remote Opportunity!

Essential Job Functions
• Assess training needs and identify the most efficient way to educate staff accordingly.
• Conduct training create training material as well as coordinate training with internal Knowledge Management Team, department leaders and subject matter experts.
• Participate in department meetings to engage in process changes and develop training according to needs
• Assess and identify training needs of all departments across all sites for Aveanna’s Medical Solutions Division.
• Develop, implement and maintain new hire orientation and onboarding training.
• Work with executive and departmental leadership in an ongoing basis to develop, improve upon and plan for training, quality, and coaching programs.
• Collect and analyze results from training, quality and coaching programs to identify learning deficits and opportunities for performance improvement activities.
• Provide actionable data to various internal support groups as needed.
• Prepare program specific objectives and metrics to evaluate program's achievements and success
• Responsible for policy/procedure development, technical assistance and training as appropriate.
• Support the Aveanna mission and culture by demonstrating our core values; compassion, team integrity, accountability, trust, innovation compliance and fun.
• Adhere to the Aveanna Compliance Program, including following all regulatory, Aveanna and accrediting agency policy requirements.
• Upon employment, all employees are required to fully comply with Company’s policies and procedures.

Requirements

• Minimum Education: Bachelor’s Degree in Learning & Development, Communications or related field.

• Preferred Education: Bachelor’s Degree and additional coursework in Instructional Technology, Instructional Systems or related field.
• Minimum Experience: 3-5 years in Learning & Development in a corporate setting Minimum of 5+ years of call center operations, or quality management.
• Preferred Experience: 7-10 years’ L&D with 2 years’ experience developing virtual training materials or courses using course development software. Healthcare call center/operations. Supervisory/Management experience in a call center of 100 or more Representatives.

Other Skills/Abilities

• Broad knowledge of all aspects of the learning function; ability to plan work, manage projects and staff, management and leadership skills, and ability to communicate at all levels.

• Encourages a learning culture, communicates value of learning. Ability and savvy to influence, motivate and educate managers and staff level employees.

• Ability to demonstrate experience managing multiple projects simultaneously.

• Ability to demonstrate strong organizational skills, detail and results oriented.

• Ability to work in a dynamic, fast-paced environment.

• Proficient in Microsoft suite of products including Outlook, Word and Excel.

• Ability to adapt to change.

• Demonstrated ability to interact in a collaborative manner with other departments and teams.

Other Duties
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Equal Employment Opportunity and Affirmative Action: Aveanna provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Aveanna complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.

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