Operations Manager

Healthcare Admin – Operations Manager  

Aveanna Healthcare is a leading national provider of home health services to medically fragile children and adults. Our mission is to revolutionize the way homecare is delivered, one patient at a time. Our team consists of bedside clinicians and operational and clinical support staff. This operational support position serves as a primary point of contact with patient families & caregivers. 

Our Operations Managers leaders who are able to multi-task while overseeing office operations and participating in coordinating staffing schedules, fostering and maintaining positive relationships with patients, patient families, field staff, referral sources and other key stakeholders.   

This is a uniquely rewarding and challenging role, that is a great bridge to executive leadership opportunities within Aveanna and in the healthcare industry.      

Schedule: In-Office Role, Monday – Friday, paid rotating on-call   

Location: McAllen, TX

Compensation: Starting at $50,000+

What our Operations Managers find, working at Aveanna:     

• Compassion and Purpose- Help our families and nurses reach their full potential   
• Community and Connection- Build long lasting relationships within your community  
• Appreciation and Teamwork- We recognize and reward both individual and team success  
• Growth and Inclusion- Career and Skillset Advancement Opportunities     
• Excitement and Happiness- A place to call HOME     

    
Why Choose to be an Operations Manager at Aveanna: 

• Health, Dental, Vision, and Company-paid Life Insurance      
• Paid Holidays, Paid Vacation Days, Paid Sick Days     
• Fun Day and Inclusion Day     
• Monthly Bonus Potential  
• Mileage reimbursement     
• 401(k) Savings Plan with Employer Matching      
• Employee Stock Purchase Plan with Employee Discount      
• Tuition Discounts and Reimbursement Program (conditions apply)     
• Nationwide Footprint w/advancement opportunities     
• Awards and Recognition Program      
• Employee Relief Fund      
• Employee Resource Groups  

Operations Manager Responsibilities: 

• Conducting all field employee payrolls via Aveanna policies and procedures. 
• Conducting all billing via Aveanna policies and procedures. 
• Conducting/managing monthly insurance verifications for all active clients receiving therapy or private duty nursing. 
• Requests Private Insurance Authorizations when applicable 
• Verifies payer information and benefit plans for new clients and communicates information to location management 
• Manages Pending Report to keep total in line with Regional expectations 
• Uses Accounts Receivable report to identify patients where we have collections issues and develop plan for correction 
• Conducting/managing monthly authorization verifications for all active clients receiving therapy and private duty nursing. 
• Management of Operations Specialist that includes, but is not limited to: 
• Maintaining updated and accurate therapist/nurse credentials according to Aveanna policies and procedures. 
• Ensure that all new hires are working through Aveanna standard hiring process. 
• Ensuring that all therapy/nursing documentation is verified accurately through Aveanna’s billing and payroll process 
• Sets expectations, provides feedback, and manages performance on a routine basis 
• Maintaining/managing all client ‘plans’ to ensure the most accurate information is reflected when the billing process in conducted 
• Assists in investigation of clients problems and promptly seeks solutions. 
• Performs all duties in an independent manner with little need for direct supervision. 
• Always maintains and respects patient and employee confidentiality following HIPPA guidelines. 
• Consistently demonstrates a self-directed, disciplined, approach in completing work assignments. 
• Enters geographic location, directions, and overview of client profile. 
• Demonstrates positive interaction, personable approach to convey their priority, instill confidence and loyalty. 
• Response to management direction using appropriate methods and channels of communication. 

    
Operations Manager Qualifications:    

• At least 1 year of management experience required 
• High School Diploma or equivalent required, College Degree a PLUS.    
• Proficient in English, Bilingual a PLUS.    
• Healthcare experience a PLUS.    
• Knowledge of Microsoft Office Suite, proficient in Word and Excel    
• Team player, organization skillset and ability to multitask    
• Must be able to work after hours on-call schedule    

Aveanna Healthcare is an Equal Opportunity Employer and encourages applicants from diverse backgrounds to apply.    

CCPA Notice for Job Applicants, Contractors, and Employees Residing in California  

As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.

Notice for Job Applicants Residing in California