Research & Resolution Specialist

Are you passionate about making a difference in people's lives through superior home healthcare? Look no further! Aveanna Healthcare is seeking dedicated individuals to join our compassionate and purpose-driven team.

About Aveanna: At Aveanna, we are more than just a healthcare company; we are a community of compassionate individuals committed to providing exceptional care to those we serve. Our mission is to bring new possibilities and hope to patients and families in the comfort of their own homes.

Why Work with Us?

• Compassion in Action: Aveanna is built on the foundation of empathy and genuine care. We believe that providing care in the comfort of home creates a more personal and meaningful connection with our patients.
• Experienced Leadership: Our leadership team brings over 40 years of expertise in building successful home healthcare companies, creating a dynamic environment for growth and development.
• Recognized for Career Growth: Aveanna has been honored by Comparably as one of the Best Companies for Career Growth in 2023. We champion the countless team members who have advanced their careers here, with the support of our leaders, mentors, and our tuition reimbursement program.
• Celebrating Diversity: Aveanna has been recognized by Newsweek as one of America's Greatest Workplaces for Diversity in 2023. We embrace and celebrate the unique perspectives and backgrounds of our team members, fostering an inclusive and welcoming work environment.
• Recognized for Excellence: We are honored to be recognized by Newsweek as one of America's Greatest Workplaces in 2023. At Aveanna, we are proud to have a strong team of clinicians, caregivers, and support staff that works hard every day to make a difference in the lives of the individuals we serve.

We Can't Wait to Welcome You to the Aveanna Family! Come be a part of a team that believes in the power of caring and compassionate home healthcare. At Aveanna, we value each member of our team and the unique contributions they bring. Join us, and let's make a positive impact together!

Position Overview
The position of Research & Resolution Associate (RRA) is responsible for the full cycle pursuit of investigating and resolving open invoices and credits as assigned by the Research & Resolution Managers. This position will conduct extensive research in multiple software platforms to resolve outstanding balances in accounts receivable. The RRA must effectively communicate and coordinate with direct co-workers, employees at branch locations, and the representatives of commercial and state agencies. The position will promptly respond to escalated inquiries and requests related to open account balances.

Essential Job Functions
• Identify and prioritize outstanding balances based on research and reports provided by RRMs.
• Research and resolve open invoices and credits by utilizing company software and tools.
• Recognize and communicate trends in problematic accounts and payers to management.
• Work all monthly-predetermined balances through adjudication and resolution.
• Document all efforts to resolve balances utilizing designated software and reports.
• Build and maintain effective relationships with Epic team members and representatives of commercial and state payers relevant to your open balances.
• Review each payer’s specific guidelines (rates, filing/appeal deadlines, forms, etc.) as needed.
• Promptly reply to inquiries made by Aveanna employees regarding your assignments.

Requirements
• High school diploma is required
• Proficient computer skills including experience with Microsoft Excel and the internet
•

Preferences
• Undergraduate Degree Preferred
• Customer service experience Preferred

Other Skills/Abilities
• Must be able to adhere to confidentiality standards and professional boundaries at all times
• Analytical Problem Solving Skills
• Strong attention to detail
• Effectively manage multiple priorities
• Ability to work well in a team environment
• Deadline Driven
• Time Management
• Ability to remain calm and professional in stressful situations
• Strong commitment to excellence
• Quick-thinking and astute decision making skills
• Effective problem-solving and conflict resolution
• Excellent organization and communication skills

Physical Requirements
• Must be able to speak, write, read and understand English
• Occasional lifting, carrying, pushing and pulling of 25 pounds
• Must be able to lift 50 pounds
• Prolonged walking, standing, bending, kneeling, reaching, twisting
• Must be able to sit and climb stairs
• Must have visual and hearing acuity
• Must have strong sense of smell and touch
• Must be able to sufficiently reposition patients and move equipment without assistance

Environment
• Performs duties in an office environment during agency operating hours
• Must be able to function in a wide variety of environments which may involve exposure to allergens and other various conditions

Other Duties
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Aveanna does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with Aveanna.

Remote and hybrid work is limited to the United States only, and in states where Aveanna conducts business. Remote workers should be prepared to come into the office periodically.

As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.

Notice for Job Applicants Residing in California