Intake Patient Care Representative (IN OFFICE)

Aveanna Healthcare is the largest provider of home care to thousands of patients and families, and we are looking for caring, compassionate people who are driven to fulfill our mission to revolutionize the way pediatric healthcare is delivered, one patient at a time.

At Aveanna, every employee plays an important role in bringing our mission to life. The ongoing growth and success of Aveanna Healthcare remain dependent on our continued ability to consistently deliver compassionate, committed care for medically fragile patients. We are looking for talented and committed individuals in search of a rewarding career with a company that values Compassion, Integrity, Accountability, Trust, Innovation, Compliance, and Fun.

Position Overview

The Intake Patient Care Representative is responsible for admitting new patients, verifying insurance information, and completing all applicable admissions paperwork. Completion of the accounts includes, but is not limited to checking prescription validity, authorization validity, insurance requirements, demographics, patient needs, and notation prior to shipping orders of medical supplies.

The starting pay for this in office position is $18.00 per hour, with a weekly stipend for additional in-office duties. In addition to compensation, our full-time employees are eligbile to receive the following competitive benefit package including: Health, Dental, Vision, Life and many other options, 401(k) Savings Plan with Employer Match, Employee Stock Purchase Plan!

Essential Job Functions
• Enter demographics and other pertinent information into the digital system and ensure completion of all admission paperwork
• Verify insurance coverage, explain benefit information to patients and case managers, collect and process payments as applicable
• Identify patients’ needs, clarify information, research every issue and provide solutions
• Answer incoming calls for intake patients as well as assist with overflow hunt groups as necessary
• Meet daily, monthly, and quarterly metrics and goals set by management
• Communicate effectively with other departments to present solutions to any patient concerns
• Ensure work being performed meets internal and external compliance requirements
• Maintain confidentiality of all information; adhere to all HIPAA guidelines/regulations
• Various clerical work including faxing, scanning, and copying
• Support the Aveanna mission and culture by demonstrating our core values; compassion, team integrity, accountability, trust, innovation compliance and fun.
• Adhere to the Aveanna Compliance Program, including following all regulatory, Aveanna and accrediting agency policy requirements.
• Maintain the skills and qualifications necessary to provide or support quality care, including attendance at company-wide educational programs.
• Responsible for harmonious interactions with coworkers and customers, including patients, medical office staff, vendors and the general public.
• Upon employment, all employees are required to fully comply with Company’s policies and procedures.

Additional responsibilities of this position may include;

• Assist with office site visits and audits as necessary by the state of North Carolina and/or any government agency
• Oversight of minimal inventory and equipment as well as communicate when inventory levels are low
• Answering phones professionally, taking messages and resolving issues as necessary
• Maintaining a safe and clean office environment

Requirements
• High school graduate
• Education or experience equivalent to a bachelor’s degree in related field highly preferred
• A minimum of 2 years proven experience in managing customer service or equivalent teams
• Proficient in Microsoft suite of products including Outlook, Word and Excel

Preferences
• Education or experience equivalent to a bachelor’s degree in related field highly preferred
• Experience in healthcare preferred; knowledge of insurances a plus

Other Skills/Abilities
• Must be able to adhere to confidentiality standards and professional boundaries at all times
• Attention to detail
• Time Management
• Ability to remain calm and professional in stressful situations
• Strong commitment to excellence
• Quick-thinking and astute decision making skills
• Effective problem-solving and conflict resolution
• Excellent organization and communication skills

Physical Requirements
• Must be able to speak, write, read and understand English
• Occasional lifting, carrying, pushing and pulling of 25 pounds
• Prolonged walking, sitting, standing, bending, kneeling, reaching, twisting
• Must be able to sit and climb stairs
• Must have visual and hearing acuity
• Must have strong sense of smell and touch

Environment
• Performs duties in an office environment during agency operating hours
• Must be able to function in a wide variety of environments which may involve exposure to allergens and other various conditions

Other Duties
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Equal Employment Opportunity and Affirmative Action: Aveanna provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Aveanna complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.

Notice for Job Applicants Residing in California