Accounts Receivable Collector 1

Are you passionate about making a difference in people's lives through superior home healthcare? Look no further! Aveanna Healthcare is seeking dedicated individuals to join our compassionate and purpose-driven team.

About Aveanna: At Aveanna, we are more than just a healthcare company; we are a community of compassionate individuals committed to providing exceptional care to those we serve. Our mission is to bring new possibilities and hope to patients and families in the comfort of their own homes.

Why Work with Us?

• Compassion in Action: Aveanna is built on the foundation of empathy and genuine care. We believe that providing care in the comfort of home creates a more personal and meaningful connection with our patients.
• Experienced Leadership: Our leadership team brings over 40 years of expertise in building successful home healthcare companies, creating a dynamic environment for growth and development.
• Recognized for Career Growth: Aveanna has been honored by Comparably as one of the Best Companies for Career Growth in 2023. We champion the countless team members who have advanced their careers here, with the support of our leaders, mentors, and our tuition reimbursement program.
• Celebrating Diversity: Aveanna has been recognized by Newsweek as one of America's Greatest Workplaces for Diversity in 2023. We embrace and celebrate the unique perspectives and backgrounds of our team members, fostering an inclusive and welcoming work environment.
• Recognized for Excellence: We are honored to be recognized by Newsweek as one of America's Greatest Workplaces in 2023. At Aveanna, we are proud to have a strong team of clinicians, caregivers, and support staff that works hard every day to make a difference in the lives of the individuals we serve.

We Can't Wait to Welcome You to the Aveanna Family! Come be a part of a team that believes in the power of caring and compassionate home healthcare. At Aveanna, we value each member of our team and the unique contributions they bring. Join us, and let's make a positive impact together!

Position Overview
Using reports, tools, and other resources provided by Aveanna, the Accounts Receivable Collector 1 is responsible for the proper and complete handling of all aged patient accounts for the sole purpose of collecting the very highest possible percentage of every billed account. This position maintains close contact with branch location personnel while constantly and consistently attempting to ensure maximum payment from all payers is received timely. This includes payment for all primary, secondary, tertiary or any other payer for all billed accounts including any and all guarantors for services provided. This is inclusive of claims to commercial, Medicare, Medicaid and private pay accounts.

Essential Job Functions
Works and collects delinquent A/R accounts
Documents collection efforts in EMR notes screens to include payer contacts, phone numbers, issues, actions taken, etc.
Maintains current AR at an acceptable percent.
Maintains DSO at an acceptable level.
Achieves cash goal on a quarterly basis.
Keeps supervisor, and branch location personnel informed of any significant collection payer or processing issues.
Submits adjustments in an accurate and timely manner.
Requests Bridge Tickets to correct and update EMR.
Works with Biller to ensure claims are refiled and/or billed to the second insurance in a timely manner.
Understands payer specific requirements for submitting claims (i.e. includes CMN's, nursing notes, invoices, etc.).
Understands and enforces SOX 404 controls
Reviews and responds to correspondence received from payers.
Reviews and submits guarantor statements as required. Responds to questions from patients regarding statements.
Addresses denials in an accurate and timely manner.
Completes document request forms and forwards to location as required.
Provides exceptional customer service.
Other duties as assigned by supervisor.

Requirements
High school diploma or equivalent.
Minimum six (6) month prior healthcare insurance experience.
Effective verbal and written communication skills.
Computer literate and ability to type, file and maintain audit records.

Preferences
List

Other Skills/Abilities
Must be able to adhere to confidentiality standards and professional boundaries at all times
Attention to detail
Time Management
Ability to remain calm and professional in stressful situations
Strong commitment to excellence
Quick-thinking and astute decision making skills
Effective problem-solving and conflict resolution
Excellent organization and communication skills

Physical Requirements
Must be able to speak, write, read and understand English
Occasional lifting, carrying, pushing and pulling of 25 pounds
Prolonged walking, sitting, standing, bending, kneeling, reaching, twisting
Must be able to sit and climb stairs
Must have visual and hearing acuity
Must have strong sense of smell and touch

Environment
Performs duties in an office environment during agency operating hours
Must be able to function in a wide variety of environments which may involve exposure to allergens and other various conditions

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Aveanna does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with Aveanna.

As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.

Notice for Job Applicants Residing in California