CRM Product Manager

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At Aveanna, we’re proud to foster a workplace culture that celebrates diversity, encourages connection, and supports our team members every step of the way. Here’s what sets us apart:

Award-Winning Culture

- Ranked the #1 company to work for in Georgia in 2024 by U.S. News & World Report.

Employee Connection & Support

- Aveanna Connection Groups: Employee-led groups where shared identities and experiences create spaces for connection, collaboration, and support.

- Aveanna Social Circles: Join groups based on your interests, like books, music, or movies, to build camaraderie and lasting friendships.

- Aveanna Employee Relief Fund: A resource to help our team members through unexpected hardships, because we’re stronger together.

Inclusive Learning Environment

- We believe in growing together. Our inclusive learning sessions are open to all employees, fostering collaboration and shared success.

Commitment to Community

- Every year, we dedicate a day to giving back through our Annual Service Day, making a meaningful impact in the communities we serve.

Position Overview
The CRM Product Manager is responsible for the development, integration, and implementation of the CRM system that fits the needs of Aveanna’s Business Development Team.

Essential Job Functions
Responsible for implementing and maintaining the effectiveness of our CRM system.
Partner with leaders in identifying process improvement and technology solutions that will meet the team’s needs and priorities.
Train and develop employees on the CRM system.
Provide daily support to users of CRM system.
Work with teams as a Subject Matter Expert to analyze the technical impacts and to propose technical solutions.
Actively lead and participate in change management lifecycle, including implementation, testing, and support.
Proposed initiatives and identify new product development and enhancements to assure we are positioned for success.
Act as a technical expert for the CRM Product, overseeing and approving the major technical decisions.

Requirements
CRM product management experience
Must have experience managing business requirements through all phases of the development lifecycle
Must be able to facilitate meetings and workshops, keeping participants engaged, attaining outcomes and deliverables
Technical skills
Healthcare experience preferred

Preferences
N/A

Other Skills/Abilities
Must be able to adhere to confidentiality standards and professional boundaries at all times
Must possess a strong sense of urgency and attention to detail
Excellent communication skills both written and verbal
Proven ability to work independently at times and within a team
Demonstrated ability to prioritize multiple tasks to meet deadlines
Demonstrated ability to interact in a collaborative manner with other departments and teams

Physical Requirements
Must be able to speak, write, read and understand English
Must be able to travel
Must be able to lift 50 pounds
Prolonged walking, standing, bending, kneeling, reaching, twisting
Must be able to sit and climb stairs
Must have visual and hearing acuity
Must have strong sense of smell and touch

Environment
Performs duties in an office environment during agency operating hours
Must be able to function in a wide variety of environments which may involve exposure to allergens and other various conditions

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Vaccination Requirements
As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.

As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.

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