Home Health Intake Coordinator

Position Overview
The Intake Coordinator is responsible for the coordination of new patient referrals, working in collaboration with Account Executives/Liaisons, referral sources, discharge planners, and location staff to ensure a seamless transition to agency services in compliance with Aveanna Healthcare policies, procedures, and federal/state regulations and guidelines.

Schedule: Monday - Friday 8am - 5pm CST, with on call after hours and weekend opportunities

Essential Job Functions
- Responds to referral source and office inquires by communicating accurate and complete information
- Coordinates multiple telephone calls from internal/external customers and directs callers or tasks appropriately
- Establishes good working relationships between the location and referral sources to ensure further referrals from that source
- Reviews documentation sent by the referral source for accuracy and completeness
- Documents all forms required to process a referral in its entirety with no missing information
- Enters all referral information in real time into the Electronic Medical Record (EMR) to provide visibility across the team
- Partners with colleagues in the location to staff each case with an appropriate, skilled professional to provide the services requested and ordered
- Photocopy, fax, route, scan, or email information as needed or requested
- Maintains department logs/tracking systems as requested
- Other duties as assigned

Benefits Offerings:  

• 401(k) with company match  

• Health, dental, vision, life, and pet insurance  

• Mileage reimbursement and cell phone allowance  

• Generous PTO, sick time, and paid holidays  

• Inclusion Day to celebrate what matters to you  

• Float Day for extra flexibility and balance  

• Up to 8 Hours of Paid Volunteer time yearly   

• No-Cost Employee Assistance Program (EAP) - unlimited mental health telephonic counseling sessions, support with identity left, Will preparation and travel assistance

• Robust DEI company program because Inclusion is an Aveanna Core Value 

• Tuition discounts and reimbursement  

Requirements
- High school diploma or GED
- Proficient in Microsoft Office, including Outlook and TEAMS
- Ability to work after hours, on-call schedule

Preferences
- One (1) year previous office work experience preferred
- Healthcare experience a plus
- Bilingual experience

As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.

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