Manager of Sales Support Operations

Position Summary

The Manager, Sales Support Operations plays a critical role in supporting Aveanna’s national sales organization. This position manages the systems, tools, and processes that enable the sales team to operate efficiently and effectively. Key responsibilities include overseeing Aveanna’s use of various external electronic referral systems, coordinating new-hire onboarding for sales personnel, managing technology and device logistics through internal IT and external vendors, and maintaining accurate reporting and workflow documentation.

The ideal candidate has strong organizational skills, exceptional attention to detail, and experience with systems such as iCIMS, Workday, and Jira. This individual thrives in a fast-paced environment and enjoys collaborating cross-functionally to ensure the sales team has the resources and support needed to succeed.

Essential Job Responsibilities

• Oversee configuration, management, and performance of Aveanna employees use of various external electronic referral systems, ensuring functionality and strong vendor relationships.

• Serve as the primary liaison between Sales and IT, coordinating technology needs, user access, and timely resolution of support requests.
• Partner with the external IT Asset Management vendor to coordinate the deployment, tracking, and maintenance of sales devices and equipment.
• Utilize Jira to manage and track onboarding and IT-related requests, report on completion metrics, and identify process improvements.
• Manage all sales onboarding activities in iCIMS, including application confirmation, background and reference checks (First Advantage and SkillSurvey), onboarding task initiation, progress monitoring, and data transfer to Workday.
• Ensure new hires receive proper device setup, system access, and technology orientation on their start date.
• Partner with hiring managers to ensure timely retrieval and return of devices and equipment from terminated employees, coordinating with IT and external vendors to maintain accurate asset tracking and inventory control.
• Develop and maintain workflow documentation and process guides for sales support operations.
• Collaborate with Sales Leadership, IT, and People Services to ensure a seamless onboarding experience and efficient operational support.
• Support reporting and data-tracking needs for sales leadership to enhance visibility into staffing, onboarding, and system utilization.
• Identify opportunities to streamline processes and improve efficiency across all areas of sales support operations.
• Collaborate with the CRM Product Manager to support Aveanna’s Zoho CRM implementation including user setup, access management, workflow coordination, training and ongoing system optimization.
• Collaborate with the CRM Product Manager to provide support and training for the sales team on Trella Marketscape – ensuring users understand key features, data insights and workflows to enhance the HHH division’s sales strategy.

Qualifications

• Bachelor’s degree in Business Administration, Operations, Information Systems, or related field preferred.

• 3–5 years of experience in sales operations, onboarding coordination, or administrative support within a corporate or healthcare setting.
• Proficiency with iCIMS, Workday, and Jira required.
• Demonstrated ability to manage multiple systems, projects, and vendor relationships simultaneously.
• Strong organizational, analytical, and communication skills.
• Detail-oriented with the ability to work both independently and collaboratively.
• Comfortable coordinating light technology setup, user access, and troubleshooting.

Preferred Qualifications

• Experience in healthcare or home health organizations.

• Familiarity with electronic referral management systems.
• Understanding of IT asset management processes and tools.

Core Competencies

• Operational Excellence

• Process and Systems Management
• Collaboration and Communication
• Customer Service Orientation
• Continuous Improvement

As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.

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