Clinical Liaison Support

*This position has a monthly, uncapped commission plan.

Position Overview

The Clinical Liaison Support is a clinician and member of the sales team who partners with referral sources, discharge planners, providers, patients, and caregivers to coordinate the transition to home-based enteral nutrition and medical supply services. This role combines clinical knowledge, patient education, and care coordination to support positive patient outcomes and ensure a smooth start of care.

This is an entry-level opportunity designed for clinicians interested in learning the enteral home care industry and growing within Aveanna Healthcare.

Clinical & Patient Support

• Provide education to patients and caregivers on enteral feeding pumps, supplies, and what to expect during service
• Troubleshoot basic pump, feeding, and tolerance concerns and communicate recommendations appropriately
• Follow up on new and existing patients to support continuity of care and patient satisfaction
• Assist with supply deliveries and patient education in the home as needed
• Collaborate with physicians, dietitians, nurses, and case managers regarding home feeding regimens and patient needs

Referral & Care Coordination

• Meet regularly with referral sources including case managers, physicians, RNs, dietitians, and discharge planners to support referral processing and patient onboarding
• Complete documentation required for new patient referrals and coordinate with internal teams to ensure timely start of care
• Assist in resolving insurance, authorization, eligibility, and clinical documentation requests
• Support hospital discharge planning and transition-to-home coordination efforts
• Partner with sales team members to support growth and start-of-care goals

Operations & Team Support

• Respond to patient care and revenue-related requests in a timely manner
• Coordinate communication between referral sources, patients, caregivers, and internal teams
• Assist with special projects and additional responsibilities as assigned

Required Qualifications

• Clinical background required (e.g., RD, LPN, DTR) with active credentials/licensure in the applicable state(s) of practice
• Associate or Bachelor’s degree from an accredited program
• Understanding of healthcare compliance and regulatory standards
• Ability and willingness to travel locally
• Strong communication, organization, and problem-solving skills

Preferred Qualifications

• 1–2 years of clinical experience preferred but not required
• Experience in homecare, enteral nutrition, DME, or discharge planning preferred

Other Skills & Abilities

• Ability to maintain confidentiality and professional boundaries at all times
• Strong attention to detail and time management skills
• Effective conflict resolution and critical thinking abilities
• Ability to work collaboratively in a fast-paced environment

Physical Requirements

• Must be able to speak, read, write, and understand English
• Frequent lifting, carrying, pushing, and pulling up to 25 pounds
• Occasional lifting, carrying, pushing, and pulling up to 50 pounds
• Prolonged standing, walking, bending, kneeling, reaching, twisting, and stair climbing
• Visual and hearing acuity required
• Ability to safely handle patients and equipment as needed
• Ability to appropriately respond to emergency situations in the home or during transport

Work Environment

• Duties are performed in both office and community settings during agency operating hours
• Frequent local travel to hospitals, referral sources, and patient homes
• Possible exposure to allergens, bodily fluids, infectious diseases, and other environmental conditions associated with healthcare settings

Additional Information

This job description is not intended to be a comprehensive list of all duties, responsibilities, or activities. Responsibilities may change at any time with or without notice.

As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.

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