Intake Supervisor (REMOTE)

Start Date: ASAP

Schedule: Full-Time | Monday–Friday Eastern Time | Remote

Pay: Competitive Salary

As an Intake Supervisor, you will lead a team responsible for coordinating the patient admission process, ensuring timely, accurate intake operations, and delivering an exceptional patient experience. This leadership role oversees daily operations, team performance, workflow management, and continuous process improvement while partnering with cross-functional teams to support quality patient care.

Our Mission: To revolutionize the way homecare is delivered, one patient at a time.

Why Join Us?

• 100% Remote

• Equipment Provided

• Full Benefits Package (Medical, Dental, Vision, Life Insurance)

• 401(k) with Company Match

• Employee Stock Purchase Plan

• Paid Time Off & Holidays

• Two Bonus Days Off ("Fun Day" & "Inclusion Day")

• Career Growth & Leadership Development Opportunities

• Collaborative, Mission-Driven Team Culture

What You'll Do

• Lead, coach, and develop a team of Intake Representatives and Leads

• Manage hiring, onboarding, training, performance coaching, and employee development

• Monitor daily workflows to ensure timely patient admissions and operational efficiency

• Partner with Sales and clinical teams to reduce time to start of care

• Handle escalated patient concerns and complex intake issues

• Analyze team performance metrics and identify opportunities for improvement

• Ensure compliance with HIPAA, company policies, and regulatory requirements

• Drive quality assurance initiatives and process improvements

• Collaborate across departments to resolve issues and improve the patient experience

The Right Fit Is

• Experienced leader with a passion for coaching and developing teams

• Organized, detail-oriented, and able to prioritize competing priorities

• Strong decision-maker with excellent critical thinking and problem-solving skills

• Comfortable working in a fast-paced healthcare environment

• Effective communicator who collaborates well across departments

• Driven by quality, accountability, and continuous improvement

• Able to manage multiple projects while meeting deadlines

Remote Work Requirements

• Dedicated, distraction-free home workspace

• Reliable high-speed internet

• Professional, camera-ready presence for virtual meetings

• Strong self-motivation, accountability, and time management skills

Position Qualifications

• High school diploma or GED required; Bachelor's degree preferred

• Minimum 2 years of leadership or management experience

• Healthcare, home health, DME, or patient services experience preferred

• Experience leading remote teams is a plus

• Proficiency with Microsoft Outlook, Word, and Excel

• Excellent organizational, communication, and analytical skills

Equal Employment Opportunity and Affirmative Action: Aveanna provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other protected status in accordance with applicable federal, state, and local laws.

As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.

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