Hospice Accounts Receivable Specialist Remote

Position Overview
The Accounts Receivable Specialist is responsible for the proper and complete handling of all aged patient accounts for the sole purpose of collecting the very highest percentage of every billed account.  This position maintains close contact with branch location personnel while constantly and consistently attempting to ensure maximum payment from all payers is received timely.  This includes payment for all primary, secondary, tertiary, or any other payer for all billed accounts including any and all guarantors for services provided.  This is inclusive of claims to commercial, Medicare, Medicaid, and private pay accounts.

Schedule:  Monday through Friday - 8:00-4:30

Territory:  Remote

Essential Job Functions
Manage market specific performance metrics for the Revenue Cycle Management procedures (i.e. unbilled tracking over order, hours, etc.)
Ensure timeliness of documentation received from internal stakeholders in the field
Review monthly non billable data for lack of documentation
Apply changes within EMR system
Communicate with field leadership and area VPs on status and updates
Maintain current AR at an acceptable percent
Maintain DSO at an acceptable level.
Achieve cash goal on a quarterly basis.
Keep supervisor, and branch location personnel informed of any significant collection payer or
processing issues.
Submit adjustments in an accurate and timely manner.
Work with Biller to ensure claims are refiled and/or billed to the second insurance in a timely
manner.
Understand payer specific requirements for submitting claims (i.e. includes CMN's, nursing
notes, invoices, etc.).
Understand and enforce SOX 404 controls
Review and respond to correspondence received from payers.
Address denials in an accurate and timely manner.
Provide exceptional customer service.
Evaluate data, reports, feedback, observations and other information in determining priorities.
Use prior knowledge and industry specific, historical experiences in resolving problems.
Conduct all assignments as a professional and role model with a sense of urgency.
Use professional communication and conflict resolution techniques as required.
Reference and reflect upon the Company mission, values, and strategic imperatives in completing and/or assigning all work.

Requirements
High school diploma or equivalent.
Minimum six (6) month prior healthcare insurance experience.
Computer literate and ability to type, file and maintain audit records.
Experience with Microsoft Office suite, including advanced excel formulas and features

Preferences

2-4 years of Home Health Medicare billing & collections experience, including knowledge of PDGM reimbursement methodologies

Experience using Homecare Homebase

Other Skills/Abilities
Proficient in Microsoft Word and Excel
Must be able to adhere to confidentiality standards and professional boundaries at all times
Ability to remain calm and professional in stressful situations
Attention to detail
Time Management
Strong commitment to excellence
Effective problem-solving and conflict resolution
Excellent organization and communication skills
Quick-thinking and astute decision making skills

Physical Demands
Must be able to speak, write, read, and understand English
Occasional lifting, carrying, pushing and pulling of up to 25 pounds
Prolonged walking, standing, bending, kneeling, reaching, twisting
Must be able to sit and climb stairs
Must have visual and hearing acuity

Environment
This role can be either fully in-office, fully remote, or a hybrid position as determined by the business needs. 
Position requires availability/accessibility during agency operating hours.
This job requires adherence to a professional environment even when working remotely.
This role routinely uses standard office equipment such as laptop computers and smartphones.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Vaccination Requirements
As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.

Comprehensive Benefits (Full-time positions)

Aveanna offers benefits designed to support you inside and outside of work, including:

• Competitive pay
• Medical, Dental, Vision, and Life insurance
• Voluntary Pet Insurance for your fur babies
• 401(k) with Company match
• Vacation time, Sick time, Paid Holidays, and Floating Holidays
• Tuition reimbursement and tuition discounts
• Free continuing education units (CEUs) for nurses
• Employee Assistance Program and Employee Relief Fund
• Employee Stock Purchase Plan

Our Mission

Our mission is to revolutionize the way homecare is delivered, one patient at a time. We are committed to innovation, clinical excellence, and compassionate care—because outcomes improve when care is personal. Join the revolution and make a meaningful difference in the lives of patients and families every day.

As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.

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