Senior Analyst, People Technology

Join a Company That Puts People First—and Wins Awards Doing It!

At Aveanna, we’re proud to create a workplace where you feel valued, supported, and inspired. Here’s what sets us apart:

Award-Winning Workplace

• Recognized for Best Leadership, Best Diversity, Best Company for Women, Best Career Growth, Work-Life Balance, Happiness, and Top-Rated Outlook in 2025.
• Proud partner of the Military Spouse Employment Partnership.

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• Employee Connection Groups: Spaces to share experiences and build community.
• Social Circles: Connect over shared interests—books, music, movies, and more.
• At Aveanna, your well-being matters. That’s why on Wellness Wednesdays, we give you tools to recharge, reset and refocus. 

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• Open learning sessions for all employees—because we grow stronger together.

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• Every year, we embrace our Month of Service, giving you the chance to volunteer in your local community with your team. It’s a powerful way to give back, connect, and live our values beyond the workplace.

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• Through the Aveanna Employee Relief Fund, we stand by each other during life’s toughest moments—offering financial assistance to teammates facing unexpected hardships. Because here, care goes beyond the job description.

Position Overview

The Senior Analyst, People Technology is responsible for the day-to-day support, administration, maintenance, and optimization of the Workday platform across all functional areas. This role serves as a primary technical resource for Workday users, providing Tier 1 and Tier 2 support, managing and resolving cases, troubleshooting system issues, and ensuring positive user experience. The Senior Analyst, People Technology partners closely with People Services, Payroll, Benefits, Talent, Finance, IT, and other business stakeholders to support system configuration, reporting, data integrity, data migration activities, and process improvements. This position is also responsible for developing and maintaining documentation, delivering end-user training, supporting Workday releases and enhancements, and ensuring effective utilization of Workday across the organization.

Essential Job Functions

• Provide Tier 1 and Tier 2 support for Workday users by troubleshooting issues, managing support cases, and driving timely resolution.
• Serve as a technical point of contact for Workday-related questions and system inquiries.
• Research, analyze, and resolve complex Workday issues submitted through the People Technology ticketing system.
• Configure and maintain Workday business processes, workflows, approvals, notifications, and security assignments.
• Support organizational structure changes, security role assignments, and system configuration updates.
• Partner with cross-functional teams including People Services, Talent Acquisition, Payroll, Benefits, Finance, IT, and Operations to support business processes and system enhancements.
• Create, maintain, and distribute standard and custom Workday reports to meet business and operational needs.
• Analyze reporting requirements and provide data-driven solutions for stakeholders.
• Support data migration activities, including data validation, testing, reconciliation, and issue resolution.
• Ensure data integrity through audits, testing, system monitoring, and maintenance activities.
• Document system processes, procedures, configurations, and best practices.
• Develop and deliver end-user training, job aids, and knowledge articles to support user adoption and self-service.
• Participate in Workday releases, enhancements, and projects by conducting testing, validating results, and documenting changes.
• Identify opportunities for process improvement and recommend solutions that increase efficiency and improve the user experience.
• Maintain effective communication with stakeholders regarding system issues, enhancements, and project activities.
• Administer Workday security, including security role assignments and user access.
• Support security audits, access reviews, segregation of duties controls, and compliance activities to ensure appropriate system access and data privacy.

Requirements

•    Bachelor’s degree in Information Technology, Human Resources, Business Administration, or a related field.
•    3-5 years of Workday administration and configuration experience.
•    Experience providing Tier 1 and Tier 2 support in a Workday or HRIS environment.
•    Experience managing support cases and troubleshooting system issues.
•    Experience in creating and maintaining standard and custom Workday reports.
•    Experience supporting system configuration, testing, and data migration activities.
•    Strong analytical, problem-solving, and troubleshooting skills.
•    Experience partnering with cross-functional teams and stakeholders across multiple business functions.
•    Excellent customer service, communication, and interpersonal skills.
•    Advanced proficiency in Microsoft Excel and data analysis.
•    Demonstrated ability to manage multiple priorities in a fast-paced environment.
•    Ability to maintain confidentiality and exercise sound judgment when handling sensitive information.
 
Other Skills/Abilities

• Must be able to adhere to confidentiality standards and professional boundaries at all times
• Quick-thinking and astute decision making skills
• Attention to detail
• Time Management
• Effective problem-solving and conflict resolution
• Excellent organization and communication skills
• Ability to remain calm and professional in stressful situations
• Strong commitment to excellence

Physical Requirements

• Must be able to speak, write, read and understand English
• Must be able to travel; company does not provide vehicles or transportation
• Occasional lifting, carrying, pushing and pulling of 25 pounds
• Prolonged sitting, walking, standing, bending, kneeling, reaching, twisting
• Must be able to sit and climb stairs
• Must have visual and hearing acuity
• Must have strong sense of smell and touch

Environment

• Must be able to function in a wide variety of environments which may involve exposure to allergens and other various conditions

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.

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