Operations Specialist

Aveanna Healthcare | Office Operations & Team Support

Make a Difference Behind the Scenes of Patient Care!

At Aveanna Healthcare, we believe every patient deserves high-quality care and every team member plays an important role in making that possible. As an Operations Specialist, you'll help keep our branch running smoothly by supporting daily office operations, assisting with caregiver and personnel needs, and partnering with our clinical and administrative teams.

This is a great opportunity for an organized, detail-oriented professional who enjoys variety in their day, solving problems, and helping others succeed. If you thrive in a fast-paced environment and enjoy being the go-to person who keeps things moving, we'd love to meet you!

What You'll Do

Office Operations & Customer Support

• Serve as a friendly and professional point of contact for patient families, caregivers, employees, and external partners.

• Support daily branch operations to ensure the office runs efficiently and remains well organized.

• Answer incoming calls, relay messages, distribute mail, and direct inquiries to the appropriate team members.

• Maintain accurate records, manage documentation requests, and track submissions to ensure timely completion.

• Coordinate office meetings, events, and other administrative activities.

• Manage office supplies and equipment, process invoices according to branch procedures, and assist with other operational needs as they arise.

• Help promote a positive experience for patients, families, caregivers, and colleagues.

Clinical & Physician Documentation Support

• Track and obtain signed Plans of Care (POCs) and physician orders from physicians and other ordering medical professionals.

• Maintain physician order tracking in myUnity to support timely follow-up and accurate documentation.

• Assist clinical teams with preparing and submitting initial and recertification POC packets for provider review and signature.

• Help ensure required clinical documentation is organized, complete, and submitted within established timelines.

Caregiver & Personnel Support

• Assist with employee onboarding, offboarding, and personnel record maintenance.

• Coordinate fingerprinting requirements for applicable contracts and help ensure timely completion.

• Support recruiting activities and other staffing-related administrative needs.

• Maintain accurate and confidential caregiver personnel files, including verifying and tracking licenses, certifications, and other required credentials.

• Prepare monthly evaluations and skills reports for Directors to support compliance and team oversight.

• Provide backup payroll support when the Client Service Supervisor or Executive Director is unavailable.

What We're Looking For

• High school diploma or GED.

• At least two years of general office or administrative experience.

• Proficient typing skills and experience using Microsoft Office.

• Strong organizational skills and attention to detail.

• Excellent communication, customer service, and time-management abilities.

• The ability to manage multiple priorities, solve problems, and remain professional in a fast-paced environment.

• A commitment to confidentiality and maintaining appropriate professional boundaries.

Preferred Qualifications

• Experience in healthcare, home care, or private duty nursing.

• Advanced Microsoft Excel skills.

Healthcare experience is preferred, but candidates with strong administrative, organizational, and customer service skills are encouraged to apply.

Why You'll Enjoy This Role

• Meaningful Work: Support the teams that help patients receive care in the comfort of their homes.

• Variety Every Day: Take on a mix of administrative, personnel, documentation, and operational responsibilities.

• Team Collaboration: Work closely with clinical leaders, caregivers, and office staff to keep the branch moving forward.

• Make an Impact: Help create a positive experience for the families we serve and the employees who care for them.

Work Environment & Physical Requirements

This position primarily works in an office environment during agency operating hours, with occasional field visits as needed. Responsibilities may include prolonged sitting, standing, walking, bending, reaching, and occasional lifting, carrying, pushing, or pulling of up to 25 pounds. The role requires the ability to communicate effectively in English, use a computer, and navigate the work environment, including stairs.

Additional Information

Employees must maintain company and employee confidentiality and comply with applicable company policies and procedures. Responsibilities may evolve based on branch needs and business requirements.

As an employer accepting Medicare and Medicaid funds, Aveanna Healthcare requires employees to comply with applicable health-related requirements, including vaccinations and testing, subject to eligible medical or religious exemptions as permitted by law.

As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.

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