Operations Manager (OM)

Aveanna Healthcare | Williamsport, PA – Private Duty Nursing (PDN)

Lead Operations. Develop Your Team. Make an Impact.

At Aveanna Healthcare, strong operations are the foundation of exceptional patient care. We are looking for a motivated, organized, and people-focused Operations Manager to help lead the day-to-day operations of our Williamsport Private Duty Nursing (PDN) office.

This is an exciting opportunity for someone who enjoys leadership, problem-solving, and keeping a team organized and moving forward. In this role, you'll oversee important business functions including billing, payroll, insurance authorizations, and staff development while partnering with branch leadership to support the overall success of the office.

If you're a hands-on leader who enjoys building relationships, improving processes, and making a difference behind the scenes in healthcare, we'd love to connect!

What You'll Do

Lead & Develop Your Team

• Manage, mentor, and support Operations Specialists and Operations Clerks, providing guidance, feedback, and ongoing performance coaching.

• Establish clear expectations and promote accountability, teamwork, and professional development.

• Oversee the onboarding and hiring processes to ensure new employees complete all required steps.

• Ensure nursing credentials and employee documentation remain accurate and up to date.

Oversee Office Operations

• Manage daily billing and payroll processes to ensure accuracy, timeliness, and compliance with company procedures.

• Oversee monthly insurance and authorization verifications for active Private Duty Nursing clients.

• Coordinate private insurance authorization requests and verify payer information and benefit plans for new clients.

• Monitor pending billing reports and accounts receivable, identifying concerns and developing plans for resolution.

• Ensure client plans and records are accurate and reflect the information needed for proper billing and payroll.

• Review nursing documentation to ensure accuracy and completion.

Support Branch Success

• Partner with branch leadership to identify operational challenges and develop effective solutions.

• Assist with investigating client concerns and resolving issues in a timely and professional manner.

• Communicate with families regarding insurance coverage, payer information, and benefit-related questions.

• Maintain accurate client profiles, geographic information, and service details.

• Promote a positive, organized, and service-focused office environment.

• Maintain patient and employee confidentiality in accordance with HIPAA guidelines.

What We're Looking For

• High school diploma or equivalent required.

• At least 1 year of management or supervisory experience.

• Strong organizational skills and attention to detail.

• Excellent communication and relationship-building abilities.

• Ability to manage competing priorities and meet deadlines.

• Confidence in making decisions, solving problems, and navigating challenging situations.

• A team-oriented leadership style with the ability to coach, train, and motivate others.

• Ability to work independently and take initiative.

Preferred Qualifications

• College degree preferred.

• Previous billing or payroll experience.

• Healthcare or medical office experience is a plus.

• Experience with insurance verification, authorizations, or accounts receivable is beneficial.

Why Aveanna?

At Aveanna, you'll have the opportunity to grow your leadership career while supporting a team that makes a meaningful difference in the lives of patients and families every day.

We offer a rewarding opportunity to:

• Take ownership of important office operations.

• Lead and develop a dedicated administrative team.

• Build your healthcare operations and leadership experience.

• Make a meaningful impact on the success of your local branch.

Work Environment & Physical Requirements

• Primarily office-based position during agency operating hours.

• Must be able to speak, read, write, and understand English.

• Must be able to sit, stand, walk, bend, reach, and occasionally lift, carry, push, or pull up to 25 pounds.

• Must have adequate visual and hearing acuity to perform job responsibilities.

• Must be able to function in a variety of environments and maintain professionalism in potentially stressful situations.

Other Duties

This job description is not intended to cover or contain a comprehensive listing of all activities, duties, or responsibilities required of the employee. Duties and responsibilities may change at any time with or without notice.

As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.

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